4runner Responsible Gaming – Play Safe, Play Well
4runner believes that online entertainment should be fun and in control. This page provides guides, self-control tools, and advice to help you play smart.
4runner's Commitment to Responsible Gaming
At 4runner, we take our responsibility as an online entertainment platform seriously. We believe every user deserves a gaming experience that is enjoyable, controlled, and free from pressure. Gaming should be a recreational activity — not a source of financial or emotional stress.
The 4runner platform fully supports responsible gaming practices and provides a range of tools and resources to help Malaysian users maintain a healthy balance in their gaming activities. We do not encourage excessive play and always put user wellbeing above everything else.
The core principle we stand by: online gaming is entertainment, not a way to earn income or solve financial problems. The decision to play must be made consciously, voluntarily, and with a clear head.
Recognise the Signs of Risky Gaming Behaviour
The first step to staying safe is recognising the early warning signs. If you notice yourself or someone you care about in any of the following situations, it may be time to pause and reassess:
Financial Signs
- Borrowing money to continue playing or cover losses.
- Using savings or funds set aside for daily essentials to fund gaming.
- Consistently playing longer or wagering more than you originally planned.
- Neglecting bills or financial responsibilities because of gaming.
Emotional & Behavioural Signs
- Feeling restless, irritable, or uneasy when not playing.
- Hiding gaming activity from family members or friends.
- Continuing to play even when it negatively affects relationships or work.
- Using gaming as an escape from problems or stress.
Tips for Setting Time and Budget Limits
Healthy Time Limits
Before you start playing, set yourself a clear time limit. Here are some practical guidelines:
- Decide how long you will play before opening the platform — and stick to that limit.
- Use a clock or timer on your phone as a reminder to stop.
- Take a break of at least 15 minutes every hour during extended play sessions.
- Avoid playing late at night when your judgement may be impaired due to fatigue.
Smart Budget Limits
Money management is the most important aspect of responsible gaming:
- Set a dedicated weekly or monthly gaming budget — and treat it as an entertainment expense, not an investment.
- Only use money you can afford to lose without impacting your essential needs.
- Never try to recover losses by placing larger bets — this is known as "chasing losses" and will only make things worse.
- Once you hit your budget limit, stop completely — even if you feel like your luck is about to turn.
Self-Control Tools Available to 4runner Users
4runner offers several self-control tools that you can activate at any time through your account settings or by reaching out to our support team.
Set daily, weekly, or monthly deposit limits for your account in MYR (RM). Once a limit is in place, the system will automatically block any deposit that exceeds the amount you have set.
If you feel you need a break, you can request a cooling-off period lasting a few days or weeks. During this time, you will be unable to log in or make any transactions on the 4runner platform.
For those who need a longer break, our self-exclusion option lets you block access to your account for an extended period. Contact 4runner customer support to activate this option.
To enable any of these self-control tools, please log in to your account or contact our support team by email: [email protected]
Minor Protection & Life Balance
Minimum Age Requirement
The 4runner platform is strictly for users aged 18 and above. We take our responsibility to prevent minors from accessing the platform seriously. Identity verification is in place to ensure only adult users hold active accounts.
If you are a parent or guardian, we encourage you to install parental control software on shared devices to prevent minors from accessing gambling websites.
Maintaining a Healthy Life Balance
Online gaming should only make up a small part of your recreational activities. We encourage all 4runner users to:
- Keeping up with social activities, hobbies, and quality time with family outside the platform.
- Avoid making gaming your sole source of entertainment or your go-to way of relieving stress.
- Keeping track of how much time and money you spend on gaming each month.
- Speak openly with your loved ones if you feel that gaming is starting to affect your daily life.
Seek Professional Help When Needed
There is no shame in asking for help. If you or someone you know feels that gaming has become a problem, the best step is to seek support from a professional. There are various resources available in Malaysia that you can reach out to.
Counselling Support
The Ministry of Health Malaysia (MOH) provides mental health counselling services that can help individuals dealing with addiction, including gambling addiction. Government hospitals and health clinics across Malaysia offer these services free of charge or at minimal cost.
MOH Mental Health Helpline: 15555 (operates 24 hours)
Contact 4runner Support
The 4runner support team is ready to help you enable any self-control tools, process self-exclusion requests, or answer any questions related to responsible gaming.
Email: [email protected]
Available 24/7. You can also refer to FAQ for immediate assistance.
Important reminder: If you are feeling stressed, anxious, or overwhelmed because of gaming, please take a step back and reach out to a loved one or a health professional. Your well-being matters far more than any gaming activity. 4runner is always here to support you in making healthy, informed decisions.
Manage Your Account and Limits Today
Log in to your 4runner account to manage your self-control settings, or visit the FAQ section for more information on responsible gaming.